COVID-Conscious Cleaning

Enhancements to Cleaning Procedures

Arelli crew members follow industry standard guidelines for performing cleaning services and special instructions when provided by our clients. Below are the enhancements Arelli crew members will take into consideration when performing their services. The account manager is responsible to coordinate any extended service with the client and crewmembers.

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Hallway image

1. Determining What Needs to be Cleaned & Disinfected and When

If the area hasn’t been occupied for more than seven days, normal routine cleaning would apply as the SARS-CoV-2 virus has not been shown to survive on surfaces beyond this time. Beyond this, frequently touched “Hard and Non-Porous Surfaces” like Metal, Glass, Wood, or Plastic” surfaces would need routine cleaning and disinfection.
These surfaces will include:

  • All Door Knobs
  • Tables
  • Fridge and Microwave Handles
  • Countertops
  • Light Switches
  • Faucets and Sinks
  • Vending Machine Buttons
  • Phones
  • Washrooms
  • Toilets
  • All other routinely touched surfaces

Soft or porous objects should be should be cleaned with soap and water or cleaners appropriate for use on those surfaces or if possible, laundered according to manufacturer’s requirements. They can also be directly disinfected using an EPA or Health Canada approved disinfectant. (See here)

2. Selecting and Handling Disinfectants

Arelli has partnered with ECOLAB to ensure all crew members are using a Health Canada approved cleaner and disinfectant. As of the date of this policy, the Neutral Disinfectant Cleaner 14543 (DIN 02342820) is the benchmark for performance. This chemical allows cleaning, disinfecting, and deodorizing of surfaces in one step. For emergency response situations, Arelli utilizes ECOLAB Peroxide Multi Surface Cleaner and Disinfectant(DIN 02412314)

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3. When Fogging can help

When an exposure to SARS-CoV-2 has been confirmed, Arelli will offer Ultra Low Volume (ULV) fogging to the customer as an extra service. The fogging process will include the application of a Health Canada registered Organic Disinfectant utilizing equipment dispersing droplet sizes between 10 – 30Microns. This increases the effectiveness and efficiency of the disinfection process extending disinfection beyond frequently touched points.

4. Keeping in line with Public Health guidelines

Arelli follows Public Health Ontario guidelines (See Here) and local bylaws and publications to ensure compliance.

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Crew Members and Presence at Client’s Premises

Each client requesting cleaning service during operational hours must provide Arelli with the rules, policies and procedures for Arelli to comply with.
In absence of such information sharing and if cleaning services are provided outside of operating hours, Arelli’s crew member policy is as follows:

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Prior to Presence at Facilities

Crew members are to inform Arelli prior if they or anybody within immediate contact have:

  1. Exhibited Fever, Chills or Sweats, Persistent Cough, Chest Pain, Difficulty in Breathing or Shortness in Breath, Sore Throat, Constant Dizziness or loss of Consciousness, Vomiting or Diarrhea.
  2. Exhibited 2 or more of Severe Exhaustion, Muscle Aches, Loss of Appetite, Headache, Runny or Stuffed Nose within the past 48 hours.
  3. travelled outside of Canada in the past 14 days and have violated limitations imposed by the Quarantine Act.
  4. Had close contact (within 2 meters or more than 15 minutes) with a confirmed or probable COVID-19 case.

While on Site

  1. Wash hands often with soap and water for at least 20 seconds or use an alcohol-based hand sanitizerbefore and after services.
  2. Avoid touching eyes, nose and mouth when performing services.
  3. Follow Ontario guidelines for the usage of masks.
  4. Always cover face and nose when sneezing or coughing.
  5. Instead of a handshake, give a friendly wave or elbow bump.
  6. Use any necessary personal protective equipment as directed by clients.
  7. Keep a distance of 2 meters between coworkers and customers.
  8. Limit any contacts closer than 2 meters to the shortest time possible.
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When a person tests positive

If the person is an Arelli crew member

Arelli undertakes the responsibility to inform clients if any crew members have claimed any item quoted in3.1, introduce replacement crews to ensure service continuity, and work with the client to implement appropriate countermeasures if and when required.

If our crews have been exposed to a COVID positive environment

Arelli expects all clients to inform us immediately if any person or immediate contact present at their premises have been exposed to any item as quoted in 3.1. Arelli will work with the client to implement appropriate countermeasures if and when required.

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FAQ

Frequently Asked Questions

Will the same cleaning crew member be assigned to your location each time?

Yes! We want you to be able to build trust and confidence in our professional cleaning services. That means we do everything we can to maintain a highly consistent clean, including by assigning the crew member most familiar with your facility and its needs to conduct your cleaning. Over time, you’ll get to know the cleaning crew as an extended member of your team, giving you a better understanding of what to expect.

What determines the cost of professional cleaning services?

The two main factors in the pricing of professional cleaning services are the travel cost of getting to the facility and the actual time spent at the facility to conduct the cleaning. This is why searching for office cleaning services near your facility is an important way to ensure reasonable prices. With Arelli, you can also choose to have your cleaning services occur on a custom schedule that works for your budget, whether that means weekly or monthly.

What do commercial cleaning services entail?

When you choose to proceed with commercial cleaning services for your facility, you can expect a deep clean during the initial visit. After that, each visit will involve a thorough cleaning of all visible surfaces, as well as those spaces that are often neglected. Commercial janitorial services can also include steam cleaning of carpets, pest control, and more.